Service & Care
Due care and maintenance is essential. Perform daily, weekly, and monthly checks and keep the units clean. Once a year the units need a thorough service.
During your Smart Belay’s annual service, the unit is completely disassembled, cleaned, and all damaged parts are replaced. It is then returned to you in refurbished condition. It’s also possible to detect and report improper use, which allows the owner and operator to take proper action and avoid future misuse.
Every Smart belay comes with a two year warranty that starts after the purchase. Misuse, damage, and abrasion due to improper handling or extensive use is not covered. The two year warranty is only valid if the required annual service is performed already after the first year. Any part that is replaced under warranty is automatically covered with a new warranty. Performing the annual service is as important as an oil change in your car, extending the life of your investment indefinitely.
The annual recertification protects you from being held liable for gross negligence due to system failure. The Smart Belay has an impeccable track record in which the annual service plays a big part. The service includes a full PPE (Personal Protection Equipment) inspection, as required by the relevant organizations.
Our Service Center provides fast turnarounds while maintaining strict quality assurance guidelines. We understand that each unit is directly tied to your revenue, but in order to avoid potential backlogs, we encourage you to send in your units right after your high season.
Edelrid Yearly Inspection Process:
- Send us an email stating your company details and the number of units you want serviced
- We will reply with info documents needed before sending in the units
- We will either arrange pick-up, or you can send the units in to our service center
- Depending on the status of the units (in or out of warranty, repair needed, etc.) we will start the agreed service process
- Units are returned
Inspection Rates Edelrid Smart Belay
| Inspection rates | Price per Item* | |
| Smart Belay Annual Inspection | - Annual Inspection - Cleaning and lubricating - System diagnosis |
€ 39,00 |
| PPE - check for Smart Belay | € 15,00 | |
| Extra cleaning costs | € 15,00 | |
| Pick up for service | Depending on location, number of units | |
| Return after service | Depending on location, number of units |
* Volume discounts available on request
Repairs & PPE Inspection
Edelrid Smart Belay Repair
We perform all necessary repairs on Smart Belays even if they have not been through the annual inspection process. The cost is determined by the unit’s condition, labor and parts needed. Having your unit repaired is easy. Simply send us an email beforehand and include a description of the problem with a confirmation that you will carry the basic inspection, reassembly and shipping fee, even if you would choose not to have the necessary repairs done.
PPE Service & Recertification
We are fully trained and certified to perform all PPE (Personal Protective Equipment) inspections in accordance the Norms and requirements. In most cases, we will ask you to send the equipment for inspection to our facility. There may be instances where we perform the inspection on site for an extra charge.
After the inspection, we send you a report and certificate on all passing units. In the event your equipment does not pass, we return the gear with a detailed report. Please remember you may be able to get defective units repaired, depending on the manufacturer. With the exception of the Edelrid Smart Belays, we do not perform repairs or part replacements.
Often, during a required park inspection, the examiner will also review the safety gear that is in use. Please make sure that the inspector is familiar with the Smart Belay and qualified to certify only the outer PPE parts of the Smart Belay.
A general PPE inspection qualification does not constitute a license to open a Smart Belay. Unauthorized opening of a Smart Belay will void the warranty and any manufacturer liability.
Speedrunner is a continuous belay system without an integrated trolley. The system can also be complemented with additional products (for example the bifurcation), giving you many possibilities for the design of the courses in your park. Parts that are prone to wear can be replaced and are equipped with wear protection whenever possible.
In case of an emergency, park staff can easily and quickly remove the continuous belay system from the lifeline. The system is easy to install and the cheapest of its kind on the market.
Maximum safety
Speedrunner is a continuous belay solution that offers maximum safety for everyone.
In case of an emergency, park staff can easily and quickly remove the system from the lifeline. We have all our continuous belay solutions tested by TÜV Süd and meets all the standards for Switzerland, the EU, and the United States.
Optimizing investment costs trough best price
Speedrunner offers the best price for systems compared with high quality of its kind on the market. It is easy too install and you have more savings trough less connection needs. There are no extra costs trough integrated cable protection.
Low operating costs
The continuous belay system Speedrunner requires only little explanation to customers and reduces the need for course surveillance. This allows you to deploy your staff optimally and effectively. Correct planning and optimal realization of your park also enhances the facility’s durability.
Visit our shop for more info and prices
The "Green" Lifeline Anchoring Device. ECO-friendly technology.
One of the "green" technical solutions developed by Skywalker is our "tree-friendly" lifeline anchor device (tree mounting / tree strapping system) for forest high wire ropes courses which has been adopted by climbing park designers all over Europe. This eco-friendly lifeline anchoring device is based on a set of specially designed brackets which, unlike conventional methods using multi-layer steel cable coils, can be continuously adjusted to the ongoing growth pattern of any tree that is part of the course supporting structure.
With an average price of 98, = euro* per connection point, the lifeline bracket-system is available for Ropes Course owners and professionals. Contact us for more information. For professional resellers different conditions apply.
However, ecological compatibility/friendliness are not the only advantages of the Skywalkers' lifeline mounting device (tree strap system): The installation is easy and straight forward, the system is extremely low maintenance and comparable to conventional solutions in both price and lifespan. Furthermore, the use of the lifeline system has been certified by TÜV in various parks, to ensure the operational safety of any climbing park using our eco-friendly solution.
We not only routinely implement our tree-friendly lifeline mounting device in our own climbing park designs but also supply adventure park and climbing course manufacturers all across Europe with our system.
The Skywalker Anchor Device. An Overview.
- Suitable for tree and pole mounting
- Suitable for 10mm steelwire
- Proven technology
- Extensively tested and applied in various TUV certified Forest High-Wire parks
- Complies with all European Safety requirements and industry standards.
- Developed in collaboration with leading tree experts
- Easy and straightforward installation.
- Low maintenance and ROI.
- Lifespan comparable to conventional steel cable anchoring.
- Price comparable to conventional steel cable anchoring.
- Unobtrusive ECO design.
* Exclusive VAT and transport. Depending on configuration and amount ordered in a single order.
