Proper care and maintenance are crucial for the longevity and safety of your Edelrid Smart Belay system. Daily, weekly, and monthly inspections keep your units in top condition, but an annual comprehensive service is essential. Each year, your Smart Belay is fully disassembled, cleaned, and any worn or damaged parts are replaced before being returned in refurbished condition. This process also helps identify improper use, enabling corrective action to prevent future issues.
Every Smart Belay includes a two-year warranty from the date of purchase, provided the required annual service is performed after the first year. The warranty does not cover misuse, damage, or excessive wear from improper handling. Any component replaced under warranty receives a new warranty, ensuring ongoing protection. Regular annual servicing is as vital as routine maintenance on a vehicle, safeguarding your investment and extending its lifespan.
Annual recertification is not only a best practice but also a safeguard against liability for system failures. The Smart Belay’s strong safety record is supported by these yearly services, which include a full PPE (Personal Protective Equipment) inspection in line with industry standards. Our Service Center ensures fast turnaround times and strict quality control, minimizing downtime. To avoid seasonal backlogs, we recommend sending your units for service immediately after your peak season.
Edelrid Yearly Inspection Process:
- Email us with your company details and the number of units for service.
- We’ll provide the necessary documentation before you ship your units.
- Arrange for pick-up or send the units directly to our service center.
- Based on warranty status and repair needs, we carry out the agreed service.
- Refurbished units are returned promptly.
Inspection Rates Edelrid Smart Belay
| Inspection rates | Price per Item* | |
| Smart Belay Annual Inspection | - Annual Inspection - Cleaning and lubricating - System diagnosis |
€ 39,00 |
| PPE - check for Smart Belay | € 15,00 | |
| Extra cleaning costs | € 15,00 | |
| Pick up for service | Depending on location, number of units | |
| Return after service | Depending on location, number of units |
* Volume discounts available on request
Repairs & PPE Inspection
We handle all necessary repairs for Smart Belays, regardless of whether they have had the annual inspection. Costs depend on the unit’s condition and required parts and labor. To initiate a repair, email us a description of the issue and confirm acceptance of the basic inspection, reassembly, and shipping fee, even if you decline further repairs.
Our team is fully certified to perform all PPE inspections in accordance with current standards. Typically, equipment is sent to our facility, though on-site inspections are available for an additional fee. After inspection, you’ll receive a report and certification for passing units; failed equipment is returned with a detailed report, and repairs may be possible depending on the manufacturer. Note that, except for Edelrid Smart Belays, we do not repair or replace parts for other brands.
During mandatory park inspections, ensure the examiner is familiar with Smart Belay and only certifies the external PPE components. Unauthorized opening of a Smart Belay voids the warranty and manufacturer liability. Always rely on certified professionals for inspection and servicing to protect your equipment and your business.